After 33 years of caring for visitors to London, we have refined what it takes for you to have the most enjoyable London experience. Choosing the right London property in the right location is only the first step.
WE LISTEN to returning clients who send us FEEDBACK LETTERS upon their returning home. Without exception, the reports say that the first hours of their visit are exceedingly important. So, we built our arrival policy on the premise that our handling the first hours has to be PERFECT. We knew straight off that allowing visitors to wander nebulously trying their way to the flat, only to be met by a lock box or a key under the front mat or even worse to be given a key by their taxi driver hinders your overall experience in London because the time spent enjoying is spent instead in learning how. Those are the procedures of almost all vacation rental companies. I know the horror stories because I have heard, seen and watched the calamities of poorly organized arrival procedures.
LONDON CONNECTION is run on the premise that we will do for you as we would expect to be treated ourselves. More than sixty percent of our business is return business. We listen. Every day, I receive a report about every arrival. I hear how the pick-ups went, I read how the visitors enjoyed the property, I listen to suggestions and take action immediately, someone from the US office calls London daily for a verbal report.
I have traveled extensively. I have several rules that govern my wanderings all over the world. The first and most important decision is the property and company I will choose to work with. Without any question, the “eyes on the company’s organization” are revealed by the organization of the first hours of my being in their care at my destination. I never book a flat through a company that hands keys to taxi drivers, or tells me to let myself in by way of a lock box, or tells me to call them when I have finally arrived in the city and then they will come to meet me, or deny me the exact address of the property and the contact details for the let-in process. I always want to see their collection of Feedback Letters from earlier clients before I book a property.
LONDON CONNECTION has been hosting visitors to London for over 33 years from all around the Globe. We want our clients to benefit from these years of experience. We feel it is a privilege to be of service to our clients; attention to detail is the first line in our procedures handbook for staff. Come to London; we will show you the very best experience.