How it works

Have a wonderful trip!


Private Flat vs. Hotel
You are scheduled to stay in a private flat. It is not a hotel; in most cases there is no front desk. Please don’t be concerned, you are able to contact our London staff with any questions or concerns. These unique flats are located in buildings where private families live. This gives you the advantage of enjoying London like a Londoner. We do ask, however; that you be considerate of the neighbors and residents around you.

Check in/Check out time
Typically Check-out time for all of our flats is 10:00 AM. Check-in time begins at 12:00 Noon. We can individually try to accommodate early check-in/late checkout for individual circumstances but these cannot be guaranteed.

Reference code vs. Property Address
The property reference code is only our website identification code used to protect the actual address of the property. Once your booking is processed, the full address and phone number of the property are provided to you. You will find this information on your invoice/receipt.

Amenities provided in all flats
There are certain items that are provided in all of our properties. These items include: a hair dryer per bathroom, iron/ironing board, linens, towels, soap, dish and paper towels, toilet paper. The kitchen is also well stocked with cooking utensils and dining dishes.

We are excited that you are coming to London.


The arrival process is what makes London Connection stand out over other vacation apartment rental companies. Read more details by clicking here: The Arrival Process

London Connection is happy to offer transportation from the airport to your flat. The cost of this service is 65GBP from Heathrow and 85GBP from Gatwick for up to 5 people. We ask that you move as quickly as possible through UK Border Control, Baggage Claim, and Her Majesty’s Customs, and meet the driver next to the Travelex in the Arrival Hall. The driver is holding a sign with your last name on it. Return from your accommodation back to the airport is 55GBP to Heathrow and 75 GBP to Gatwick.

A 30 pound charge is required to reschedule a missed appointment. We go the extra mile to ensure you have a smooth and enjoyable arrival to your flat.

A London Connection team member will orient you to the flat. They will provide instructions on how to use the washer/dryer and other appliances that may be different from what you are familiar with. Feel free to ask questions and make sure you understand everything you are told. We ask that you please turn off the lights, close the windows, and lock the flat when you leave to enjoy the city. Make sure you take the keys with you!

If you are interested in exploring some tips and suggestions for enjoying your visit to London please visit our blog ( The blog contains suggestions for restaurants, museums, concerts, tours, suggested itineraries etc.

Frequently Asked Questions

Where are your offices located?

USA Office is located:
2342 Washington Blvd.
Ogden, UT 84401
Telephone:  local and international US +1 (801) 393-9120
Facsimile: +1 (801) 393-9120

How long have you been in business?

London Connection was established in 1985 and has been under the same management since that time.

Is there a minimum stay?

We have a 5 night minimum stay for our flats in London. Occasionally as gaps are formed between reservations, we will take smaller reservations. Typically these would be last-minute bookings arriving in less than 60 days.

What additional fees are on top of the price?

The rates are quoted in US Dollars. There are absolutely no required costs on top of the published rate. We do require a 30GBP let-in fee if you arrive after 8pm.

What is your refund policy?

Refund Policy for Reservations made after 15 April, 2019

  • More than 60 days before arrival: London Connection will refund in full, less first night’s rent.
  • Less than 60 days: London Connection will refund in full, less a one night penalty, if the property can be rebooked for the dates of your reservation.

How do I dial international phone numbers?

The first step to calling internationally is knowing the country code: To call London from the United States the code is +44.

To call the United States from London the code is +1.


The flat I want is not available, how far in advance do I need to book?

If you are traveling during peak times (June-Aug. and Dec 26-Jan.1), it is best to book as early as possible – at least 6-9 months in advance. However, it is always worth checking with us, because we do get cancellations and we will try to accommodate your trip.

How much do I tip the let-in person when I arrive in London?

We recommend you tip your let-in person 5-10 GBP. You can always tip more if you feel that they went above and beyond to help you in some way.

What are the payment terms?

We ask for a 50% payment at the time of reservation. The final payment is due 60 days before your arrival in London. If you book within 60 days of arrival, the full amount is charged to your card at the time of booking.

How much is the security deposit?

London Connection does not charge a separate security deposit. We ask for your credit card information instead of holding a security deposit ransom, in order to resolve the rare occasions when damage occurs.

Do I need to convert the amount on your website to GBP (Pounds) in order to get the actual price?

All of our prices are in United States Dollars. Our company is based in the United States, so there is no need to convert anything to GBP.

Will I need a plug adapter or voltage converter in London?

There are USB ports in each flat. You may want to bring an additional plug adapter. See our Anglophile blog for further details: Traveling to London with Your Technology

Does the property have a coffeemaker?

Yes, each property has a standard-drip coffeemaker.

Can I check in early/Check out late?

Typically, check-out time for all of our flats is 10:00 AM. Check-in time begins at 12:00 noon. We can individually try to accommodate early check-in/late checkout for individual circumstances, but these cannot be guaranteed without booking and paying for the day prior/after your reservation. We have to be considerate of all of our guests as they arrive. Thanks so much for understanding.

What about air conditioning?

Fans are included in each property. Those with air-conditioning are listed in their property description. Portable A/C units can be requested for the the other flats for 100 GBP fee for your entire stay.

Do the properties have hairdryers?

Yes, there is a hairdryer for every bathroom in our flats.

Does the property have WIFI?

Yes there is WiFi in all of our flats. The password and instructions for use will be provided when you arrive at the flat.

I changed my mind about the airport pickup.  How can I schedule (or cancel) my pick-up reservation?

Shannon Talbot handles all the arrival details, including airport pick-ups. Please contact her at She can make adjustments to your reservation and make sure your arrival is handled smoothly.